Terms and Conditions
Astral Coatings Ltd
Last Updated: 06 April 2026
- Introduction
These Terms and Conditions apply to all quotations, bookings, works, services, and agreements carried out by Astral Coatings Ltd (“the Company”, “we”, “our”, or “us”) for domestic and commercial customers (“the Customer”, “you”, or “your”).
By accepting a quotation, paying a deposit, booking works, or allowing works to commence, you agree to be legally bound by these Terms and Conditions.
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- Services Covered
The Company provides professional spraying and coating services including but not limited to:
• Kitchen spraying and refurbishment
• uPVC window spraying
• uPVC door spraying
• Composite door spraying
• Garage door spraying
• Shopfront spraying
• Roller shutter spraying
• Cladding spraying
• Render spraying
• Brickwork spraying
• Fascia spraying
• Soffit spraying
• Downpipe spraying
• Exterior and interior architectural spraying
• Commercial spraying services
All services are subject to site inspection, suitability, weather conditions, and material compatibility.
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- Quotations
3.1 Validity of Quotations
All quotations are valid for 30 days unless otherwise stated.
3.2 Estimated Pricing
Quotations are based on the information provided by the Customer and visual inspection where applicable. Additional works, repairs, preparation, or unforeseen issues discovered during the project may result in additional charges.
3.3 Acceptance
A quotation is considered accepted once:
• The Customer confirms acceptance in writing;
• A deposit is paid; or
• The Company commences work.
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- Deposits and Payments
4.1 Deposits
A deposit may be required to secure booking dates, materials, and labour.
Booking dates are not guaranteed until the deposit has cleared.
Deposits are non-refundable where:
• Materials have been ordered;
• Time has been allocated;
• The Customer cancels within 7 days of the booking date; or
• The Company has suffered financial loss due to cancellation.
4.2 Payment Terms
Unless agreed otherwise in writing:
• Domestic projects are payable immediately upon completion.
• Commercial invoices are payable within the agreed payment period stated on the invoice.
4.3 Late Payments
The Company reserves the right to:
• Charge statutory interest on overdue invoices;
• Suspend ongoing works;
• Withhold warranty documentation;
• Recover debt recovery and legal costs.
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- Customer Responsibilities
The Customer agrees to:
• Provide safe and unrestricted access to the property;
• Ensure electricity and water are available where required;
• Remove valuables, fragile items, vehicles, and personal belongings from work areas;
• Inform the Company of any defects, previous coatings, water ingress, structural issues, or contamination;
• Ensure neighbouring properties are notified where appropriate.
The Company shall not be liable for delays caused by restricted access, third parties, or unsafe working conditions.
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- Surface Preparation and Existing Conditions
6.1 Preparation
Proper preparation is essential for coating adhesion and finish quality. Preparation may include:
• Cleaning
• Degreasing
• Sanding
• Filling
• Priming
• Masking
• Minor repairs
6.2 Existing Damage
The Company is not responsible for:
• Existing defects;
• Corrosion beneath coatings;
• Rotten timber;
• Failed seals;
• Water ingress;
• Peeling or failing existing coatings;
• Structural movement;
• Cracked render or masonry;
• Manufacturing defects;
• Damage caused by age or poor installation.
6.3 Colour Matching
While every effort is made to achieve accurate colour matching, exact matches cannot be guaranteed due to:
• Existing substrate colour;
• Material type;
• Lighting conditions;
• Ageing and fading;
• Batch variations.
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- Spraying Conditions
7.1 Weather Conditions
Exterior spraying is weather dependent.
The Company reserves the right to postpone or reschedule works due to:
• Rain;
• Wind;
• High humidity;
• Extreme temperatures;
• Unsafe conditions.
This is to ensure finish quality and safety.
7.2 Overspray Risks
Although extensive masking and protection procedures are used, spraying carries inherent overspray risks.
The Customer must ensure:
• Vehicles are removed from nearby areas;
• Windows and doors remain closed;
• Access to work zones is restricted during spraying.
7.3 Dust, Insects and Environmental Contamination
All spraying works carried out by Astral Coatings Ltd are completed on-site and are not factory-controlled or spray booth finishes.
While every effort is made to achieve a high-quality professional finish, exterior and on-site spraying environments can be affected by uncontrollable environmental conditions including:
• Dust particles
• Airborne contamination
• Pollen
• Insects or flies
• Debris carried by wind
• Temperature and humidity changes
As a result, minor inclusions, particles, or insects within the cured coating may occasionally occur and shall not be considered a defect or grounds for rejection, remedial work, or compensation where the overall finish remains within professional trade standards.
The Company will not be liable for issues arising where instructions have not been followed.
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- Kitchens
8.1 Kitchen Preparation
Customers must remove all items from cupboards, worktops, and surrounding areas before work begins unless otherwise agreed.
8.2 Existing Damage
The Company is not responsible for pre-existing:
• Swelling;
• Peeling;
• Heat damage;
• Water damage;
• Loose vinyl wrapping;
• Damaged hinges or fittings.
8.3 Cure Time
Freshly sprayed kitchen surfaces require curing time.
Customers must avoid:
• Heavy cleaning;
• Harsh chemicals;
• Scratching;
• Excessive heat;
• Impact damage.
The Company will provide aftercare guidance.
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- uPVC Windows, Doors and Garage Doors
9.1 Suitability
Not all uPVC or composite surfaces are suitable for spraying.
The Company reserves the right to refuse work where surfaces are excessively damaged, contaminated, deteriorated, or unsuitable.
9.2 Existing Seal Failures
The Company accepts no responsibility for failed glazing units, condensation between panes, failed seals, warped panels, or defective hardware discovered before, during, or after spraying.
9.3 Masking and Overspray
Astral Coatings Ltd uses professional masking procedures to protect glass, rubbers, silicone, brickwork, render, handles, hinges, and surrounding areas during spraying works.
However, due to the design and construction of certain uPVC windows, doors, frames, seals, opening shuts, hinges, brackets, silicone joints, and rubber gaskets, not all areas are fully accessible for masking.
Customers acknowledge that:
• Masking tape may not always adhere perfectly to aged, textured, dirty, deteriorated, or flexible rubber and silicone surfaces;
• Some tight gaps, internal edges, rubbers, window shuts, hinges, brackets, and recessed areas may be inaccessible;
• Minor overspray on hidden edges, rubbers, silicone, seals, or inaccessible areas may occur as part of the spraying process.
Astral Coatings Ltd will take reasonable care to minimise overspray wherever possible, but minor overspray in these areas shall not be considered a defect where reasonable professional masking procedures have been followed.
9.4 Rubber Seal Impressions During Curing
Following uPVC spraying works, windows and doors may need to remain closed overnight or during the curing period while the coating hardens.
Customers acknowledge that rubber seals, gaskets, and weather strips may temporarily press against freshly sprayed frames, sashes, or doors during this curing process.
As a result, minor rubber impressions, pressure marks, lines, or texturing may appear where the rubber contacts the newly sprayed surface.
This is a normal characteristic of on-site uPVC spraying and curing and is not considered:
• A defect;
• Poor workmanship;
• Product failure; or
• Grounds for remedial works, refunds, or warranty claims.
JR Architectural Spraying will take reasonable care to minimise this where possible, however complete prevention cannot always be guaranteed during the natural curing process of sprayed coatings.
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- Render, Brickwork and Masonry
The Company is not responsible for:
• Cracks reopening due to movement;
• Damp or moisture issues;
• Structural defects;
• Failing render;
• Salt contamination;
• Efflorescence;
• Hidden substrate issues.
Render and masonry coatings may vary slightly in appearance depending on substrate texture and absorption.
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- Cladding, Shopfronts and Shutters
The Customer is responsible for ensuring:
• Access permissions are in place;
• Businesses and occupants are informed;
• Areas are cleared where necessary.
The Company shall not be liable for delays caused by restricted access, trading restrictions, or third-party contractors.
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- Completion of Works
12.1 Inspection
The Customer must inspect the work upon completion and notify the Company of any concerns within 48 hours.
12.2 Acceptance
Works shall be deemed accepted if no issues are raised with the Company within 48 hours of completion.
Minor imperfections visible only upon extremely close inspection or under specialist lighting shall not be considered defects.
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- Warranties and Guarantees
13.1 Warranty Coverage
Any warranty provided covers coating adhesion and product performance only, subject to proper maintenance and normal use.
13.2 Warranty Exclusions
Warranties do not cover:
• Accidental damage;
• Impact damage;
• Scratches or chips;
• Pressure washing damage;
• Harsh chemicals;
• Lack of maintenance;
• Structural movement;
• Water ingress;
• Corrosion;
• Extreme weather;
• Third-party repairs or alterations;
• Natural ageing or fading.
13.3 Void Warranty Conditions
Warranties become void if:
• Surfaces are altered or repaired by others;
• Incorrect cleaning methods are used;
• Recommended aftercare instructions are ignored.
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- Liability
14.1 Limitation of Liability
The Company’s liability is limited to the total value of the works carried out.
The Company shall not be liable for:
• Indirect losses;
• Loss of earnings;
• Business interruption;
• Consequential damages;
• Delays outside our control.
14.2 Force Majeure
The Company shall not be held responsible for delays or failure to perform due to circumstances beyond reasonable control including:
• Weather;
• Supply shortages;
• Illness;
• Accidents;
• Government restrictions;
• Utility failures.
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- Cancellation Policy
15.1 Customer Cancellation
If the Customer cancels after booking, the Company reserves the right to retain all or part of the deposit to cover:
• Materials ordered;
• Labour allocation;
• Loss of earnings;
• Administrative costs.
15.2 Company Cancellation
The Company reserves the right to cancel or postpone works due to:
• Unsafe conditions;
• Abuse or threatening behaviour;
• Severe weather;
• Illness;
• Circumstances beyond reasonable control.
Any deposits for cancelled works not already committed to materials may be refunded.
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- Photography and Marketing
The Company may take photographs or videos of completed works for:
• Portfolio use;
• Website content;
• Social media;
• Marketing materials.
No personal information or house numbers will be disclosed without consent.
Customers may request in writing that photographs are not used.
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- Health and Safety
Customers and third parties must keep clear of working areas while spraying and coating works are being carried out.
The Company accepts no responsibility for injuries caused by unauthorised access to restricted work areas.
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- Complaints Procedure
Any complaints must be submitted in writing within 7 days of completion.
The Company must be given reasonable opportunity to inspect and rectify any genuine defects before third-party contractors are instructed.
Failure to allow remedial inspection may void any warranty or claim.
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- Privacy
Customer information will only be used for:
• Quotations;
• Invoicing;
• Project management;
• Customer communication.
Information will not be sold or shared with third parties except where required by law.
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- Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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- Contact Information
Astral Coatings Ltd
Email: Astralcoatingsltd@gmail.com
Phone: 07525 098073
Website: www.astralcoatingsltd.co.uk
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- Acceptance of Terms
By accepting a quotation, paying a deposit, or allowing works to commence, the Customer confirms they have read, understood, and accepted these Terms and Conditions in full